Technology: Netgear technical support, yippee
After a dozen tech-support calls and dozens of hours spent over the past several weeks doing battle with lingering wireless network failures, I just got off the line with a (Bollyboy) Netgear tech who finally told me the software CD-ROM that came with the product contains the wrong version: 3.2 is for Windows Vista only. Of course the CD has no labeling to that effect and the box cites (in 6-point type) system requirements of "Windows Vista, XP, 2000, NT, 98" with a tiny sticker that says "supports Vista."
Suggested solution: Download version 2.0 from the Web site and roll back to that. Preferred solution: Tell me so three weeks ago, or failing that, as soon as possible during any of the dozen calls where technicians knew full well that my operating system was Windows XP.