Email: Symantec Support
You have always had the best products and I only recommend yours. However, I try never to have contact with you because it's a sure way to waste 30 minutes.
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Oh yes, I can also see how it can be "confusing" when in the first email you tell me "You may do this by accessing your account online and clicking on My Account and then going to Rental History. Although the system may allow you to delete titles from your rental history, we don't suggest and recommend this since you can also use this information in case you will be needing it for future reference." and [after I point out that telling me to go to the screen I am asking about is still not answering my question] in the second email you tell me "and were [sic] very sorry to say that it is a default settings [sic] on the system and unable to be modified for deleting [sic] or opting it [sic] to hide [sic]." In addition to lacking most of the finer features of Netflix, Blockbuster might want to improve its customer experience by hiring people who can spell and use correct grammar.
I see that the Sent copy [in Hotmail also] has lost the hyperlinks -- and won't recreate them in a forwarded copy (as Word would, or Hotmail's Compose window). So it's either Hotmail -- or our firewall? [-- that is doing it].