Wednesday, September 10, 2008

Email: Symantec Support

What I want to know could not be found on your Web site and took half an hour to get by live chat. In every experience I have had with Symantec since 1992, including [as] editor-in-chief of a national computer magazine, Symantec has been tied with IBM as the most bureaucratic and impossible-to-reach firm as far as getting a simple answer goes.

You have always had the best products and I only recommend yours. However, I try never to have contact with you because it's a sure way to waste 30 minutes.

Email: Blockbuster Support

Oh yes, I can also see how it can be "confusing" when in the first email you tell me "You may do this by accessing your account online and clicking on My Account and then going to Rental History. Although the system may allow you to delete titles from your rental history, we don't suggest and recommend this since you can also use this information in case you will be needing it for future reference." and [after I point out that telling me to go to the screen I am asking about is still not answering my question] in the second email you tell me "and were [sic] very sorry to say that it is a default settings [sic] on the system and unable to be modified for deleting [sic] or opting it [sic] to hide [sic]." In addition to lacking most of the finer features of Netflix, Blockbuster might want to improve its customer experience by hiring people who can spell and use correct grammar.

And who can give the correct answer -- since I later determined with no help from Blockbuster how hiding one's Rental History is indeed possible.

Tuesday, September 09, 2008

Email: Netflix Support

Title request: Thick as Thieves (1998) and Thick as Thieves (2008)

Words: smoot

(I just heard -- then read -- about the smoot.)

Email: Respect the techie! [CM]

I see that the Sent copy [in Hotmail also] has lost the hyperlinks -- and won't recreate them in a forwarded copy (as Word would, or Hotmail's Compose window). So it's either Hotmail -- or our firewall? [-- that is doing it].

If this *always* happens -- whether I send it on my work computer from work or on my work computer from home or [on] my home computer from home or [on] my Mac computer from home -- then it is probably Hotmail that is doing it.


See, this is the techie stuff that techies have to deal with all the time. So respect the techie! Better him (or her) than you! (And I am so glad it is no longer me!)